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Privacy Policy

Effective Date: May 2026
Last Updated: May 2026

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Introduction

SubQsync (“SubQsync,” “we,” “our,” or “us”) respects your privacy and is committed to protecting the information you share with us.

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This Privacy Policy explains how SubQsync collects, uses, stores, and protects information when you use the SubQsync mobile application, website, and related services (collectively, the “Services”).

 

By using SubQsync, you agree to the practices described in this Privacy Policy.

Important Disclaimer

SubQsync is an organizational companion application intended to help users manage therapy-related workflows such as session tracking, supply management, symptom logging, and infusion site rotation history.

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SubQsync:

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  • does not control medical devices;

  • does not provide medical advice;

  • does not diagnose, treat, cure, or prevent any disease;

  • does not replace professional medical guidance.

 

Users should always consult qualified healthcare professionals regarding medical decisions and treatment.

Information We Collect

Information You Provide

We may collect information you voluntarily provide when using the Services, including:

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  • Name or display name

  • Email address

  • Account login credentials

  • Therapy workflow information

  • Session timing information

  • Supply inventory information

  • Symptom logs and notes

  • Infusion site rotation history

  • Feedback or support requests

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You are responsible for the accuracy of information you provide.

Automatically Collected Information

When you use SubQsync, certain technical information may be collected automatically, including:

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  • Device type

  • Operating system version

  • App version

  • Diagnostic information

  • Crash reports

  • Usage analytics

  • IP address

  • General geographic region

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This information helps us improve app stability, functionality, and user experience.

Analytics and Performance data

SubQsync may use analytics and monitoring services to better understand app performance and usage patterns.

These services may collect:

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  • feature usage information;

  • session duration data;

  • crash diagnostics;

  • device identifiers;

  • general interaction metrics.

 

Analytics information is used to improve app quality and user experience.

How We Use Information

We may use collected information to:

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  • provide and maintain the Services;

  • authenticate users;

  • store and synchronize user data;

  • improve app performance and reliability;

  • respond to support requests;

  • send important service-related communications;

  • monitor and prevent misuse or abuse;

  • improve user experience and app functionality.

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We do not sell personal information to third parties

Data Storage and Security

SubQsync uses commercially reasonable administrative, technical, and organizational safeguards designed to protect information from unauthorized access, disclosure, alteration, or destruction.

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User data may be stored using third-party cloud infrastructure providers, including Firebase services provided by Google.

 

While we take reasonable steps to protect information, no method of electronic storage or transmission is completely secure, and we cannot guarantee absolute security.

Account Authentication

SubQsync may use Firebase Authentication or similar authentication providers to manage user sign-in and account security.

 

Authentication providers may process:

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  • email addresses;

  • authentication tokens;

  • device information;

  • login activity.

 

Please review the privacy policies of third-party authentication providers for additional details.

Data Retention

We retain information for as long as reasonably necessary to:

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  • provide the Services;

  • maintain account functionality;

  • comply with legal obligations;

  • resolve disputes;

  • enforce agreements.

 

Users may request deletion of their account and associated data by contacting us.

 

Some information may remain in backups or archived systems for a limited period.

Sharing of Information

We may share information only in limited circumstances, including:

Service Providers

We may share information with trusted service providers who help operate the Services, including:

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  • cloud hosting providers;

  • analytics providers;

  • authentication providers;

  • technical support providers.

 

These providers are authorized to use information only as necessary to provide services on our behalf.

Legal Requirements

We may disclose information if required to:

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  • comply with applicable laws or regulations;

  • respond to lawful requests;

  • protect the safety, rights, or property of users or others;

  • investigate fraud, abuse, or security issues.

Business Transfers

If SubQsync is involved in a merger, acquisition, financing, or sale of assets, user information may be transferred as part of that transaction.

User Controls and Rights

Depending on your jurisdiction, you may have rights regarding your personal information, including the right to:

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  • access information we hold about you;

  • request correction of inaccurate information;

  • request deletion of information;

  • object to certain processing activities;

  • request data portability where applicable.

 

To exercise these rights, contact us using the information below.

Children's Privacy

SubQsync is not intended for children under the age of 18.

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We do not knowingly collect personal information from children under 18. If we become aware that information from a child under 18 has been collected, we will take reasonable steps to delete it.

Third-Party Services and Links

The Services may contain links to third-party websites or services.

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We are not responsible for the privacy practices or content of third-party services. Users should review the privacy policies of those services separately.

International Users

If you access the Services from outside the United States, your information may be transferred to and processed in countries where data protection laws may differ from those in your jurisdiction.

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By using the Services, you consent to such transfers where permitted by law.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

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If material changes are made, we may notify users by:

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  • updating the effective date;

  • posting notice within the app or website;

  • sending email notifications where appropriate.

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Continued use of the Services after updates constitutes acceptance of the revised policy.

Contact Us

If you have questions about this Privacy Policy or your information, please contact:

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SubQsync Support
Email: support@subqsync.com

California Privacy Notice

California residents may have additional rights under applicable privacy laws, including rights related to access, deletion, and disclosure of personal information.

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SubQsync does not sell personal information.

HIPAA Notice

SubQsync is intended as a consumer organizational companion application and is not currently designed or marketed as a HIPAA-covered entity or business associate service.

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Users should avoid entering highly sensitive protected health information unless they are comfortable doing so.

Consent

By using SubQsync, you consent to the collection, use, and storage of information as described in this Privacy Policy.

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